Job Description:
As an L3 AWS Support Engineer, you will be responsible for providing advanced technical support for complex AWS-based solutions. You will troubleshoot and resolve critical issues, architect solutions, and provide technical leadership to the support team.
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Key Responsibilities:- Architectural Oversight:
- Design, implement, and optimize cloud architectures for performance, security, and scalability.
- Conduct Well-Architected Framework reviews.
- Complex Troubleshooting:
- Resolve critical issues involving hybrid environments, multi-region setups, and service interdependencies.
- Debug Lambda functions, API Gateway configurations, and other advanced AWS services.
- Security:
- Implement advanced security measures like GuardDuty, AWS WAF, and Security Hub.
- Conduct regular security audits and compliance checks (e.g., SOC2, GDPR).
- Automation & DevOps:
- Develop CI/CD pipelines using CodePipeline, Jenkins, or GitLab.
- Automate infrastructure scaling, updates, and monitoring workflows.
- Automate the provisioning of EKS clusters and associated AWS resources using Terraform or CloudFormation.
- Develop and maintain Helm charts for consistent application deployments.
- Implement GitOps workflows
- Disaster Recovery & High Availability:
- Design and test failover strategies and disaster recovery mechanisms for critical applications.
- Cluster Management and Operations
- Design, deploy, and manage scalable and highly available EKS clusters.
- Manage Kubernetes objects like Pods, Deployments, StatefulSets, ConfigMaps, and Secrets.
- Implement and manage Kubernetes resource scheduling, scaling, and lifecycle management.
- Team Leadership:
- Provide technical guidance to Level 1 and 2 engineers.
- Create knowledge-sharing sessions and maintain best practices documentation.
- Cost Management:
- Implement resource tagging strategies and cost management tools to reduce operational expenses.
Required Skills and Qualifications:- Technical Skills:
- Deep understanding of AWS core services and advanced features.
- Strong expertise in AWS automation, scripting (Bash, Python, PowerShell), and CLI.
- Experience with AWS CloudFormation and Terraform.
- Knowledge of AWS security best practices, identity and access management, and networking.
- Capacity Planning: Analyze future resource needs and plan capacity accordingly.
- Performance Optimization: Identify and resolve performance bottlenecks.
- Migration and Modernization: Lead complex migration and modernization projects.
- Soft Skills:
- Excellent problem-solving and analytical skills.
- Strong communication and interpersonal skills.
- Ability to work independently and as part of a team.
- Customer-focused approach.
- Certifications (Preferred):
- AWS Certified Solutions Architect - Professional
- AWS Certified DevOps Engineer - Professional
- AWS Certified Security - Specialty
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