Azure Engineer II (AD & Windows exp is mandatory)

Job Summary:

We are seeking a skilled L2 Engineer with solid experience in Active Directory, Microsoft Azure, and Windows Server Operations. The candidate will support day-to-day infrastructure management, incident resolution, patching, backups, and monitoring within a hybrid cloud environment under Rackspace Managed Services.

Core Responsibilities:

1. Active Directory:

·        Manage user accounts, groups, OUs, and group policy objects (GPOs).

·        Troubleshoot replication issues, login failures, DNS dependencies, and trust relationships.

·        Perform domain controller health checks and FSMO role verifications.

·        Investigate account lockouts, authentication delays, and Kerberos issues.

·        Support AD-integrated services like Certificate Authority and audit policies.

2. Azure:

·        Support Azure Active Directory (Entra ID): user/device management, conditional access, MFA, and SSPR.

·        Monitor and troubleshoot Azure AD Connect sync failures and identity provisioning issues.

·        Handle RBAC access issues, subscription/resource-level permissions, and role assignments.

·        Monitor backup jobs and troubleshoot issues via Azure Backup (Recovery Services Vaults).

·        Manage patching compliance via Azure Update Manager, resolve failed updates.

·        Respond to alerts and performance issues using Azure Monitor, Log Analytics, and Defender for Cloud.

3. Windows Server:

·        Troubleshoot DFS namespace and replication issues.

·        Execute scheduled patching using WSUS, SCCM, or Azure Update Manager.

·        Perform post-patching validation and manage reboots/change approvals.

·        Analyze system performance (CPU, memory, disk), Event Logs, and service failures.

·        Support basic server roles like File Server, Print Server, and IIS (if applicable).

·        Maintain patch compliance and backup readiness for on-prem and Azure-based Windows workloads.

Required Skills & Experience:

·        4–6 years in infrastructure support with a focus on AD, Azure, and Windows Server.

·        Strong troubleshooting skills in hybrid identity, authentication, patching, and backups.

·        Hands-on with PowerShell scripting for automation and diagnostics.

·        Comfortable working in a fast-paced Managed Services or MSP shared environment.

Certifications (Preferred but not mandatory):

·        AZ-104 (Azure Administrator Associate)

·        SC-300, MD-102, or equivalent

·        ITIL Foundation certification